Queen Blinds Return Policy

At Queen Blinds, every blind is custom-made to fit your space perfectly. Because of the bespoke nature of our products, we’ve outlined our return policy to ensure transparency and customer confidence.

Made-to-Measure Products

All blinds are manufactured based on the exact measurements and specifications provided by the customer. As such:

  • Returns are not accepted for custom-made blinds unless the item is faulty or damaged.
  • We strongly recommend double-checking your measurements before placing an order or booking a consultation.

Damaged or Faulty Items

If your blinds arrive damaged or with a manufacturing defect:

  • Notify us within 7 days of delivery.
  • Provide clear photos of the issue via email to info@queenblinds.co.uk.
  • We will assess the claim and, if approved, arrange a replacement or repair at no additional cost.

❌ Cancellations

  • Orders may be cancelled within 24 hours of confirmation.
  • After this period, production begins and cancellations are no longer possible.

Refunds

Refunds are only issued in the following cases:

  • The product is faulty and cannot be repaired or replaced.
  • The wrong product was delivered due to an error on our part.

Refunds will be processed to the original payment method within 7–10 business days after approval.

Installation Issues

If your blinds were installed by our team and you experience a problem:

  • Contact us immediately to schedule a follow-up visit.
  • Installation-related issues are covered under our 12-month workmanship guarantee.

Contact Us

For any questions or concerns regarding this Queen Blinds Return Policy, please reach out to:

Queen Blinds Ltd

Heer House, Matlock Rd, Coventry CV1 4JR

Email: info@queenblinds.co.uk

Phone: 0800 9078631